Thorsten Friedrich

Thorsten Friedrich
Head of eAWB Global Rollout, Lufthansa Cargo

Thorsten Friedrich holds a diploma in Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT). During his studies, Thorsten was working as software developer and sales representative at eCommerce start-ups.

In 2004, Thorsten Friedrich began his professional career as Quality Manager at Jettainer, a Lufthansa Cargo company. As one of its first staff, he developed the young company’s outsourced operations and data warehousing. In 2005, he was appointed Project Manager for the integration of the US-based customers. In 2008, Thorsten relocated to Chicago to better serve the US-American market. As Head of Operations & Key Accounts USA, he was responsible for the day-to-day operations and strategic development of American customers.

Thorsten moved back to Frankfurt in 2011 to take on strategic high-tech projects at Lufthansa Cargo as Senior Project Manager Technology and Innovation. From 2014 on, he has been directing the eFreight team as Head of eFreight Global Rollout in its endeavor to digitize handling processes at the interface between air carrier and customers. He is a regular speaker at IATA events.